At SlumberDog.co.uk we value the relationship we have with our customers, and are well aware that your privacy on the Internet is extremely important. We do not sell, trade or rent your personal information to other companies.

You can browse our site without disclosing any personal information to us.

There are 2 types of data that we collect when you visit our website. The first is the personal information that we need to fulfil any order you make. For this we need your name, address, e-mail address and phone number. We only disclose this information to third parties for goods delivery purposes. We do not collect any credit card details on our site, nor do we have access to that information through our payment provider Paypal.

The second type of information we collect is general data such as how you reached our site (whether from a search engine or other link), which pages are viewed the most (or least), which brands are most popular, etc. This info helps us to develop our site and improve the services we offer. None of this data can be used to identify any individual visitor, but simply tracks website activity as a whole.

Cookies are used on our website to monitor which items customers add to their shopping baskets, and to give a customer the option for the site to remember them on return visits. We do not use cookies to store any other personal information.

If you register with us, or enter online competitions we will collect and store any personal data that you may volunteer. This may be used for our own market research purposes and also to send you information, by e-mail only, of any changes to our website or special offers which we feel you may be interested in. In accordance with the Data Protection Act 1998, you can check information we hold about you by e-mailing us. You may opt out of this arrangement at any time, or on entering competitions.

Our website contains links to other websites which are not covered by this privacy policy. These websites will have their own privacy policies and terms and conditions. We are not responsible for the policies of any linked third party websites.

If you have any questions or comments about privacy on the SlumberDog.co.uk site please contact us.

At Slumberdog.co.uk we want to make sure that you are happy with the quality of your purchase. If in the very rare circumstance that any of the items that you receive from us are faulty or defective we will exchange the product for a new one. Please note that if the product has been used or is not in the same condition as when it arrived to you (i.e. without tags or packaging) then SlumberDog.co.uk reserves the right to void your right for a refund/exchange.

If you are wanting to return the product for any other reason then SlumberDog.co.uk reserves the right to make a case by case decision about refunding or replacing your products on the merits of your claim. Please note that under this circumstance you may be liable to be charged for any additional carriage charges that are concurred to complete transaction. Please ensure that you choose the right size for your Dog Bed or Dog Coat. Our standard policy is to charge a £5 re-stocking for any orders that are returned due to sizing, plus if you are ordering a larger product you will need to pay for the increase in size and you will also need to ensure that the original item is returned to us at your cost before we will send you out the replacement item. To avoid this, please ensure that you use the information that we provide to ensure that you get the right sizing and if you are still unsure then please contact us and we will be only too happy to help you choose the right size.

IMPORTANT... Please contact us at by clicking here with details about why you want a return or exchange before taking any action and we will contact you with details on how to proceed.

Ordering from SlumberDog.co.uk is easy. Just browse the site to find the products that you are wanting to purchase, then click the add to basket button for any items that you wish to buy (please note that for certain products you will have to choose sizes, designs and/or colours before adding a product to your shopping cart). The contents of your basket are displayed in the box at the top right hand corner on every page so you can see a running total of items you are ordering. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to complete the ordering process.

When placing your order, please ensure you give the correct contact information as incorrect details will delay processing your order. Although we are happy to deliver goods to an alternative address (eg. your place of employment), your billing name and billing address must match that of the credit/debit card used for payment. If details don't match, then further checks are carried out to protect both our customers and ourselves from possible fraudulent transactions. Orders are only despatched once they have passed our security checks.

Once you have placed your order and completed the checkout process a confirmation e-mail is automatically sent to you. Please check your incoming e-mails for this. Please check that this email hasn't been accidently filtered as spam by your email filter as it may be sitting in your spam folder. If after a short time you haven't received your order confirmation please e-mail us and we can confirm whether your order has been received.